Technologies

Salesforce Sales Cloud, Service Cloud, Marketing Cloud, DocuSign, Service Cloud Voice

Services

Plan, Build, Evolve

Openlane Europe is a B2B digital marketplace dedicated to making used car wholesale easy across Europe. Headquartered in Belgium, it connects OEMs, fleet owners, wholesalers, and dealers with buyers across Europe, offering end-to-end remarketing solutions through an innovative, multilingual online platform.

Openlane was working in silos between sales, service and marketing, and in the different countries the company was working in. Openlane needed unify and optimize how customer service is working across all Europe, and align Sales, Service and Marketing on a single platform. 

Algin Sales, Service and Marketing on a single platform

By unifying Sales, Service, and Marketing on a single platform, Openlane breaks down silos and ensures every team works from the same customer data and insights. This alignment enables more consistent buyer and seller experiences, smarter targeting, and a seamless handoff between departments, driving both operational efficiency and business growth.

Setup an omnichannel strategy across customer service

By implementing an omnichannel solution encompassing phone, email, and chat, including a human chat accessible through a chatbot, all incoming work items are centralized and intelligently routed to the right agent. This streamlined dispatch has led to faster response times, more efficient case handling, and improved customer satisfaction.

The right SLA for the right customer

Not every customer has the same needs, and Openlane knows it. By defining tailored Service Level Agreements based on customer profiles and priorities, the right level of support is guaranteed to the right people at the right time, ensuring high-value clients receive premium care while operational resources are allocated where they matter most.

Technologies

Services

EKO Group, composed of the two legal entities Simeko and Globeko, is offering IT services of two types : all that is linked to printing thanks to their partner Kyocera, and general IT services that can go from laptop installation to server configuration.

The EKO Group, composed of two legal entities, was having hard times finding a proper solution that could help them in the same time to make sure the (different) processes of the two companies could be supported, but as well to make sure they can be managed and reported as a whole, because synergies between the entities are key!

Bring a 360° view of the customer

Bringing together Sales, Servicing and Operations gave a 360° view of the customer. Any sales requiring an onsite installation goes from the sales to the servicing team, who can act accordingly, then support the customer during its whole lifecycle, and manage its consumption.

Drive Profitability

Thanks to its expertise in the technology industry, Novera made it possible for the EKO Group to use deals profitability to drive their sales activities. It’s now crystal clear which offer and customer is profitable, and how much it is. Thanks to that, EKO makes sure they treat their customers as deserved!

View and Exploit Partner Data

Part of the work of Globeko is to work with data coming from their partner Kyocera… a lot of data ! Using Jitterbit to integrate all this in Salesforce allowed the company to have a clear view, report, and leverage on all this information to make sure to know and serve its customers the best way possible.

Be Mobile

Using the Salesforce mobile app and an e-signature module, field servicing can be managed digitally, from reporting the work done to gathering customer’s validation.

Technologies

Salesforce Sales Cloud, Revenue Cloud, DocuSign

Services

Plan, Build, Evolve

The sales cycle of Spacewell was not structured, offers and pricing were made by sales agents without clear guidelines or control. There was no clear sales pipeline. In addition, the sales was disconnected from the marketing and the financial activities.

Have a clear view on the sales pipeline

Structure the quoting and pricing process with Revenue Cloud

With a diverse range of modular SaaS solutions and services, Spacewell faced the challenge of managing complex, highly configurable quotes across different products, markets, and pricing structures. By implementing Salesforce Revenue Cloud, the quoting and pricing process was standardized and automated, enabling sales teams to generate accurate, consistent proposals in a fraction of the time. This not only reduced errors and back-and-forth with finance, but also accelerated the deal cycle and gave management a clearer picture of margins and revenue streams.

Connect the dots between marketing, sales and finance

Technologies

Services

Touring’s mission is to be the partner of your mobility in Belgium and abroad. They are a key leader in the insurance and car assistance industry in Belgium, being an actor of multimodality, assisting cars, bikes, electric vehicles, motorbikes, scooters and much more.

Touring started some years ago the ‘Touring One’ project, aiming to renew the overall IT environment of the company, using Salesforce as the key technology. From marketing to sales and after-sales, legacy tools needed to be replaced by state-of-the art technology, to support the development of the company, and become a customer-centric organization.

An Integrated Platform

Salesforce was chosen to be the central place to manage customers. After integrating 6 different Clouds, this gave a truly 360° view of the customer, and an integrated customer journey. Novera’s expertise on Salesforce enabled Touring to use the right tools at the right place, and ensure a great customer journey, from the marketing to the sales (with CPQ) funnel, and finally to the customer servicing. All this done within Touring, but as well with its partners.

Customer Centricity

This transformation allowed Touring to move from a product-centric to a customer-centric company. Putting the customer at its place, in the center, made it possible to give an experience more personal than ever.

The right price, at any moment

Using Salesforce CPQ, Touring’s pricing strategy can be managed centrally, ensuring that all customers have the right price, in all situations. From acquiring a customer, to renewing his contract, as well as making promotional campaigns or special pricing, Salesforce CPQ will make sure to calculate the correct amount.

Technologies

Sales Cloud, Service Cloud, Pardot

Services

Plan, Build, Evolve

Check the full success story on Salesforce

Technologies

Sales Cloud, Service Cloud, Community Cloud, Pardot

Services

Plan, Build, Evolve

Check the full success story on Salesforce